Canadians welcome refugees…INVORG helps to make their life in Canada better!
For the past few years, TV and Radio waves and digital media have been full of stories about refugees fleeing from war-torn countries like Syria, Yemen, Mianmar, Libya, etc. Hundreds and thousands crossing the Atlantic in small boats and many drowning along the way, millions claiming refugee status in Germany and other European countries, migrants ships being refused entry into Italian ports, the image of a toddler lying facedown on the shores, Canada welcoming thousands of refugees, Caravan of migrants from Honduras fleeing violence and poverty and walking thousands of miles with children and elderly to go to USA, leadership in USA using the Caravan as election rhetoric to drum up votes, refugees from USA fleeing threats and intimidation by the new administration and walking miles in sub-zero temperature to USA/Canada border to request asylum in Canada, etc.. The stories are endless. Often heartbreaking.
While many countries decided to close the doors for these people, Canadians decided to welcome them into Canada with open arms and hearts. Canadian Prime Minister welcoming Syrian refugees at the airport sent a strong message to the world Canada is “different”. Once they arrive in Canada, they face enormous challenges to settle down and succeed. For the most part, these newcomers are helped by settlement agencies throughout Canada. These agencies help them to settle and begin a “normal” life. Unfortunately, the experience these people encounter is not always very positive. This is not due to lack of trying by these agencies or the lack of generosity of staff or volunteers who assist these newcomers. This is mainly due to internal silos, lack of coordination and collaboration among staff and volunteers within an organization, antiquated systems, broken and uncoordinated processes, lack of data collection standards and processes, silos within agencies, low financial resources, donor apathy, and organizational leadership.
Internal silos, broken systems, and processes often force people to retell their stories again and again. Asking people who are already traumatized due to the events in the countries they fled from are not only poor client experience, it is also inhuman. It forces people to relive their past nightmares as they try to forget them and move on with their lives. In addition to all these challenges, unintegrated systems demand staff to spend more time in their systems than spending time with their clients. Often staff spend countless hours entering data in multiple places and manually creating reports required by internal and external stakeholders such as government agencies. Precious resources are being wasted in these redundant and duplicate activities when these resources should be directed towards engaging and empowering those who have chosen Canada as their new home.
Recently INVORG has implemented an innovative platform called E6-Newcomers Engagement and Empowerment Platform (E6-NEEP) to enrich newcomers experience of coming to a new country E6-NEEP is an innovative platform powered by E6-Human Experience Engine. E6-Human Experience Engine is a framework INVORG developed and used many times to implement CRM as a business strategy than a technical solution. E6-NEEP leverages Microsoft Dynamics CRM at its core and other technologies. Platform approach enables the solution to be adopted easily as agencies processes and needs change. This approach also empowers organizations to integrate other external capabilities to enhance the experience of all stakeholders not just the newcomers to Canada.
Authored by JOSEPH EDWARD – Founder & Chief Innovation Officer @INVORG
Joseph is a result-oriented, award-winning visionary leader with a passion for community. He founded INVORG focusing on client-centric service delivery platform for innovating local organizations, not-for-profits, home, and community support organizations and small to medium-sized businesses. Joseph holds a Chief Information Officer Certification from Carnegie Melon University, USA and from the US General Services Administration. He is an IT veteran with over 20 years of leadership in technology, including four years as CTO for the City of London.